Privacy Policy

Last updated: March 2026

Enter Clear ("we", "us", or "our") operates enterclear.com. This policy explains how we collect, use, and protect your information when you use our FDA compliance platform.

Information we collect

We collect information you provide directly to us, including:

• Account information — your email address and password when you create an account
• Label images — images you upload for compliance auditing
• Registration data — facility details, contact information, and product information you enter in the FDA registration flow
• Payment information — processed securely by Stripe; we do not store your card details

We also collect certain information automatically when you use our service, including log data, device information, and usage patterns.

How we use your information

We use the information we collect to:

• Provide, operate, and improve our compliance services
• Process payments and send receipts
• Generate AI-powered label audit reports
• Assist with FDA facility registration guidance
• Send you compliance alerts and regulatory updates relevant to your account
• Respond to your questions and provide customer support

Label images and audit data

Label images you upload are processed by our AI system to generate compliance reports. We may retain audit results (scores, issues, recommendations) to improve our service. We do not sell your label images or audit data to third parties.

FDA registration data

Information you provide in the FDA registration flow is used solely to assist with your facility registration. This data is shared with your designated account manager to facilitate the registration process. We do not share this information with the FDA directly — nothing is submitted without your explicit review and approval.

Data sharing

We do not sell your personal information. We may share your information with:

• Service providers — including Stripe (payments), Supabase (database), Anthropic (AI processing), and Netlify (hosting)
• Your account manager — for FDA Assist and Premium subscribers
• Law enforcement — when required by law or to protect our rights

Data retention

We retain your account information and audit history for as long as your account is active. You may request deletion of your data at any time by contacting us at hello@enterclear.com.

Security

We take reasonable measures to protect your information, including encrypted connections (HTTPS), secure database storage, and access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies

We use cookies and similar technologies to maintain your session and improve your experience. You can disable cookies in your browser settings, though this may affect some functionality.

Your rights

You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at hello@enterclear.com.

Children's privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy from time to time. We will notify you of significant changes by email or by posting a notice on our website.

Contact us

If you have questions about this privacy policy, please contact us at hello@enterclear.com.